Returns & Refunds Policy
Last updated: June 2026
30-day free returns
We offer a 30-day free returns policy on all unused products. You have 30 days from the date of delivery to request a return.
Condition of returned items
To be eligible for a full refund, items must be:
- Unused and in original, resaleable condition
- Returned in the original packaging, including all accessories (vent hose, window bracket, remote, manual)
- Accompanied by your order number
Units that have been installed, vented, or show signs of use are not eligible for a free return. In that case please contact us — your statutory rights under the Consumer Rights Act 2015 still apply (faulty, not-as-described or unfit-for-purpose goods).
How to start a return
- Email us via the contact page with your order number.
- We will reply with a prepaid returns label and instructions within 1 working day.
- Package the unit in its original box and attach the label.
- Drop off at your nearest courier point.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 5 working days. Your bank may take an additional 3–5 days to display the refund.
Faulty or damaged items
If your unit arrives damaged or develops a fault within the warranty period, please contact us straight away with photos and your order number and we will arrange a replacement or full refund at no cost to you.
Statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law.